PRIVACY

Last Updated: October 2026

At Rawsome Foods ("we", "our", or "us"), operating across Auckland and Waikato, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website rawsomefoods.co.nz, get in touch for a quote, or book our bespoke catering and event services.

1. Who We Are

  • Business Name: Rawsome Foods

  • Founder/Director: Lucy Bain

  • Operating Region: Auckland & Waikato, New Zealand

  • Contact Email: info@rawsomefoods.co.nz

  • Phone: 021 152 8054

  • NZBN: 9429050073467

2. What Personal Information We Collect

We only collect personal information that is necessary to deliver our high-end catering and event services. This may include:

  • Contact Information: Full name, email address, and phone number.

  • Event Details: Event dates, venue/delivery locations, guest numbers, and specific run-sheet details.

  • Dietary & Health Requirements: Information regarding food allergies, intolerances, or specific dietary preferences (e.g., vegan, gluten-free) shared by guests or event planners to ensure safe meal preparation.

  • Financial Information: Payment and invoicing details processed securely for catering deposits and balances.

  • Website Usage Data: Standard technical data such as your IP address, browser type, and page interaction gathered via cookies or analytics tools to improve your browsing experience.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Fill out our online contact or enquiry forms on rawsomefoods.co.nz.

  • Communicate with us via email, phone, or social media channels regarding a potential booking.

  • Finalize event menus, run-sheets, or invoices.

4. How We Use Your Information

We use the information we collect for purposes directly connected to our business operations, including:

  • Responding to your queries and providing tailored catering quotes, sample menus, and proposals.

  • Managing, preparing, and delivering your corporate catering, wedding, or private event food.

  • Ensuring food safety by accommodating specific dietary requirements and allergies.

  • Processing payments, sending invoices, and handling administrative follow-ups.

  • Improving our website functionality, customer service, and culinary offerings.

  • Sending occasional marketing updates or event inspiration (only if you have explicitly opted in; you can unsubscribe at any time).

5. Who We Share Your Information With

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We will only share your information with:

  • Trusted Service Providers & Venues: Sub-contractors, event coordinators, or venue staff strictly involved in delivering your specific event (and only sharing what is necessary for execution).

  • Payment Processors: Secure financial institutions or payment gateways required to process transactions.

  • Legal Obligations: Government authorities or regulatory bodies if required to do so by New Zealand law (such as food safety or tax compliance).

6. Security and Data Storage

We take reasonable steps to protect your personal information from loss, unauthorized access, modification, or disclosure. Digital records are stored securely with password protection, and physical documents containing sensitive event notes are handled with strict discretion. While we strive to protect your data online, no internet transmission is 100% secure, and you share information at your own risk.

7. How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements (such as tax records for Inland Revenue). Once no longer required, data is securely deleted or anonymized.

8. Your Rights Under the Privacy Act 2020

Under New Zealand law, you have the right to:

  • Access the personal information we hold about you.

  • Request Correction of any personal information that you believe is inaccurate or outdated.

  • Opt-out of marketing communications at any time.

If you wish to access or correct your information, or if you have any privacy-related questions, please contact us directly at:

If you are not satisfied with our response to a privacy concern, you have the right to contact the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations or legal obligations. Any updates will be posted directly on this page with a revised "Last Updated" date.